STEVE SLATTER INSURANCE BROKERS (PTY) LTD Hereinafter referred to as SSIB
Company Registration: 1990/004638/07
Licensed Financial Services Provider
SSIB is registered under FSP License ? 10663. A copy of the license is available upon request. SSIB has not requested, and the registrar has not granted, any specific exemptions from the FAIS Act
17 Lynn Avenue, Glenashley 4051
Telephone: (031) 5628320 Fax: (031) 5628087 email: firstname.lastname@example.org
Legal and Contractual Status:
SSIB shall at all times ensure that financial products and services will be provided through its duly authorised representatives. SSIB accepts responsibility for the financial services rendered by the representative(s) within his/her agreed mandate to the extent contractually agreed
Details of Compliance Officer:
Mr Steve Slatter, 17 Lynn Avenue, Glenashley, 4051 Telephone: (031) 5628320
In the Case of any complaints, address all correspondence to Mr Steve Slatter, 17 Lynn Avenue, Glenashley, 4051
If any complaint is not resolved to your satisfaction, you may submit the complaint to:
The Short Term Insurance Ombudsman, P O Box 32334, BRAAMFONTEIN, 2017. Tel 011-726 8900 Fax 011-726 5501 Web: www.osti.co.za e-mail: email@example.com
SSIB holds Professional Indemnity cover through Admiral Underwriting Group (Pty) Ltd., Tel (011) 5322800
Procedure to be followed in event of a Claim:
*Telephonically notify SSIB immediately or as soon as practicable, followed by notice in writing within 30 days.
*Take all reasonable steps to prevent further damage or loss
*Notify SAPS (or local Police Service) within 24 hours of any loss, accident or theft
*In the case of a motor accident, obtain at least one written quotation for repairs, together with a copy of the driver’s ID and license
*Complete claim form in full and attach documents and invoices
*Under no circumstances must liability be admitted
*Do not destroy or discard any articles or evidence related to the claim until insurers or their representatives have seen it
Contracts with Product Suppliers
For every financial service product marketed by SSIB, a contract exists between the service provider and SSIB as intermediaries. SSIB holds a number of contracts with authorised product suppliers. The necessary documentation is available for viewing on request.
Financial Services and Products
SSIB is authorised to render advice and intermediary services in respect of the financial products listed below:
*Short Term Insurance – Commercial Lines
*Short Term Insurance – Personal Lines
*Long Term Insurance Category B
Shares in Insurers
SSIB has no shares in any insurers/product suppliers. SSIB does not receive more than 30% of the company’s total remuneration from any particular insurer.
Commission or Fees
SSIB may earn commission for services it provides from insurers with whom it interacts on behalf of clients. Alternately, SSIB may earn fees where specifically negotiated with clients. SSIB receives commission at the legislated rates. Any other amounts due by you will be included in all quotations and renewal documents given to you and will be reflected on your policy schedule.
Other matters of Importance
*You will be informed of any material changes to the information contained herein
*Polygraph of any lie detector test is not obligatory in the event of a claim and the failure thereof may not be the sole reason for repudiating a claim
*If premium is paid by debit order:
-It may only be in favour of one person and may not be transferred without your approval;
-The insurer must inform you at least 30 days before the cancellation thereof in writing, of its intention to cancel such debit order
*The insurer and not the intermediary must give reasons for repudiating your claim
*Your insurer may not cancel your insurance merely by informing your intermediary. There is an obligation to make sure the notice has been sent to you
*You are entitled to a copy of the policy free of charge
Do not sign any blank or partially completed application form. Complete all forms in ink.
Keep all documents handed to you.
Incorrect, incomplete or non-disclosure by you of relevant facts may influence an insurer on a claim.
Conflict of Interest
SSIB’s Conflict of Interest Management Policy is accessible in electronic or printed format from the Company’s offices during office hours.